Privacy Policy

Effective Date: 2 July 2026

Last Updated: July 2026

SKATE AU PTY LTD (ACN 699 854 914), trading as skate, is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skete.studio or make a purchase through our online store.

1. Who We Are

SKATE AU PTY LTD (ACN 699 854 914) is a proprietary company limited by shares, registered in New South Wales, Australia. Our registered office is at 60 Martin Place, Sydney NSW 2000. You can contact our Privacy Officer at skate.info.au@gmail.com.

2. Information We Collect

We collect personal information that is reasonably necessary for our business functions. This includes:

Identity & Contact Data: Full name, email address, shipping address, billing address, and telephone number.
Transaction Data: Details about products you purchase, order history, and payment confirmations.
Payment Data: All payment card transactions are processed securely by Stripe, our PCI-DSS Level 1 certified payment processor. We do not store or have access to your full credit card number, CVC, or expiry date. Stripe handles this data in accordance with their Privacy Policy.
Technical Data: IP address, browser type, time zone setting, operating system, and browsing behaviour on our website via cookies and similar technologies.
Communication Data: Records of correspondence when you contact us via email or through our website.

3. How We Collect Information

We collect personal information directly from you when you:

Create an account or place an order on skete.studio
Subscribe to our marketing communications
Contact us via email at skate.info.au@gmail.com
Browse our website (via cookies and analytics)

We may also collect information from third parties including Stripe (payment verification), Australia Post and international shipping carriers (delivery confirmation).

4. Why We Collect Your Information

We collect and use your personal information for the following purposes:

To process and fulfil your orders, including payment processing, shipping, and delivery
To communicate with you about your order status, shipping updates, and customer support
To comply with our legal obligations under Australian Consumer Law and tax legislation
To send you marketing communications (only with your consent, which you may withdraw at any time)
To improve our website, products, and customer experience
To prevent fraud and protect the security of our website and customers

5. Disclosure of Your Information

We may disclose your personal information to:

Stripe, Inc. — our payment processor (see Stripe”s Global Privacy Policy)
Australia Post and international couriers — for order fulfilment and delivery
Professional advisers — including lawyers, auditors, and insurers where required
Government authorities — where required by Australian law or court order

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Overseas Disclosure

As we ship products internationally and use cloud-based services (including Stripe, which may process data in the United States), your personal information may be transferred to, and stored at, destinations outside Australia. We take reasonable steps to ensure that any overseas recipient handles your information in accordance with the APPs.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

SSL/TLS encryption for all data transmitted through our website
PCI-DSS compliant payment processing through Stripe (no card data stored on our servers)
Access controls and regular security reviews

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our online store.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law (including tax and consumer law obligations, which generally require retention for 5-7 years).

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Make a complaint about how we have handled your information
Opt out of marketing communications at any time

To exercise these rights, contact our Privacy Officer at skate.info.au@gmail.com. We will respond within 30 days.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and resolve your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review this policy periodically.

Contact: SKATE AU PTY LTD (ACN 699 854 914) | skate.info.au@gmail.com | 60 Martin Place, Sydney NSW 2000, Australia