Shipping & Returns

SKATE AU PTY LTD (ACN 699 854 914) ships premium Australian wool products worldwide from Sydney, Australia.

Shipping Policy

Processing Time

Orders are processed and dispatched Monday through Friday, excluding Australian public holidays.
Orders placed before 12:00 PM AEST (Australian Eastern Standard Time) on a business day are typically dispatched same-day.
Orders placed after 12:00 PM or on weekends/public holidays are dispatched the next business day.
You will receive an email confirmation with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

Destination	Standard	Express
Australia	3-7 business days	1-3 business days
New Zealand	5-10 business days	2-4 business days
United States & Canada	7-14 business days	3-5 business days
United Kingdom & Europe	7-14 business days	3-5 business days
Asia-Pacific (Singapore, Japan, South Korea)	7-14 business days	3-5 business days
Rest of World	10-21 business days	5-10 business days

Free Shipping

Free standard shipping on all orders over AUD.
For orders under AUD, shipping is calculated at checkout based on destination and weight.

International Customs

International customers are responsible for any customs duties, import taxes, or other charges imposed by their country. These charges are not included in the product price or shipping cost. We recommend contacting your local customs office for information on potential charges before placing your order.

Returns Policy

Change of Mind Returns

You may return any unworn, unwashed product in its original condition within 28 days of delivery for a refund or exchange.
To initiate a return, email skate.info.au@gmail.com with your order number and the item(s) you wish to return.
Products must be returned with all original tags attached and in their original packaging.
Return shipping costs for change of mind returns are the responsibility of the customer, unless the product is faulty.
Refunds will be processed to your original payment method within 5-7 business days of us receiving and inspecting the returned items.

Faulty Products and Consumer Guarantees

Under the Australian Consumer Law, you have rights that cannot be excluded. If a product is faulty, not of acceptable quality, or does not match its description:

You may be entitled to a refund, replacement, or repair depending on the severity of the fault.
We will cover the cost of return shipping for faulty products.
Contact skate.info.au@gmail.com with photos of the fault and your order number.
We will assess the product and advise on the appropriate remedy within 5 business days.

Exchanges

Exchanges are subject to stock availability.
If the replacement item is of higher or lower value, we will either charge or refund the difference.
We cover standard shipping for the replacement item on exchanges for faulty products.

Refund Processing

Approved refunds will be processed to the original payment method via Stripe.
Processing time: 5-7 business days from the date we receive and inspect the return.
You will receive an email confirmation once the refund has been processed.
Depending on your financial institution, it may take additional time for the refund to appear in your account.

Return Address: SKATE AU PTY LTD, 60 Martin Place, Sydney NSW 2000, Australia

Contact: skate.info.au@gmail.com